Draft for legal review. This text is a working draft and has not yet been reviewed by a lawyer.
RayCraft Complete refund policy, version 1.0, effective 30 October 2026. You can ask for a full refund of a purchase within 7 days, without giving a reason.
1. 7-day refund
You can ask for a full refund of a RayCraft Complete purchase within 7 days of the purchase date. You do not need to give a reason. This applies to the first purchase and to a renewal. The 7 days are counted from the day of payment.
2. How to ask
Write to support@raycraft.dev from the email address of the order, or through the support portal, and name the organization and the order. We answer within 2 working days.
3. What we do
We refund the full amount you paid to the payment method you used, normally within 5 working days of approval. Your bank may need more time to show it. We do not deduct the payment-provider fee: that fee is our cost and is not passed to you. We issue a credit note for the invoice already issued.
We disable the license and its download tokens. Your right to use RayCraft Complete ends, except that applications you have already distributed to end users in line with the license agreement are not affected.
4. After 7 days
After the 7 days, purchases are not refunded, except where the law requires it or where we cannot deliver what you bought. Your license still lets you keep using all versions released up to the end of the license period.
5. Trial
The 14-day trial costs nothing and needs no card, so there is nothing to refund.
6. Your statutory rights
This policy is a voluntary right that we give in addition to your statutory rights and does not limit them.
7. Contact
DiPiGi Ltd., company no. 205546400, Lazur 76, Burgas 8000, Bulgaria. support@raycraft.dev.